FAQs

Basic Questions

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  Where are you Located?

  Kridvadesign is a Mumbai based company.

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  Do you Customise?

  Customisation is our speciality.

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  Which products can we get customised?

  At Kridvadesign we can customise all movable furniture which can be manufactured offsite (outside client location), at our workshop. We do not take up onsite jobs.

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  Is there a minimum order quantity requirement for customisation?

  Customising is a labour intensive project ; hence for customising the design of Arm Chairs and Dining chairs (i.e. making a new design outside our catalogue) we need minimum order quantity of 2 for armchair and 4 for dining chair. If you wish to order lesser quantity than these, feel free to order from our existing range of products. Fabric and Polish can be customised irrespective of order quantity.

  For Tables, Sofas and other products, we do not have any minimum order quantity requirement for customisation.

  However we do not customise nor do we manufacture small ticket value items ( less than 15,000) in isolation. These can be ordered as a part of a project.

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  Which wood do you use?

  We primarily use teak wood in our furniture. In some cases where design warrants flexible plywood is used.

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  Do you take up Interior Design Projects?

  We only manufacture movable furniture, we do not take up interior design projects.

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  Do you do site visits to help with sizing ?

  We do not do site visits, however we are happy to discuss the sizing options basis videos and sizing measurements shared by the client.

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  What are your delivery timelines?

  Our Ready to Ship Products are typically dispatched between 15-20 days from date of order Or fabric selection whichever comes later. Customised products take 45-60 days from date of order, for delivery.

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  What are your payment terms?

  For Ready to ship products and products with sale value upto 50,000 we take 100% advance. For projects with sale value higher than 50,000 we accept 50% advance and balance 50% prior to delivery. Payment upon delivery is not accepted.

Shipping And Delivery

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  Which states do you deliver to?

  Kridvadesign at this point of time delivers its products within Maharashtra only. We will soon start deliveries outside of the state.

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  How long does it take for delivery?

  For all the furniture products apart from Sofas, we deliver the same within 45-60 days from the Order Confirmation Date (Order Payment Date). For the Sectional Sofas and the Customised Sofas, we deliver the Orders within 30-45 Days from the Order Confirmation Date (Order Payment Date).  All the Ready to Ship products are usually dispatched within 15-20 hours of order confirmation. Do note that incase you are providing your own fabric, the same needs to be provided within 10 days of order placement for these timelines to apply. Delay in fabric can significantly delay timelines.

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  Your products mention prices plus fabric cost. What does that mean?

  Fabric cost is not included in the product price mentioned in the website.

  Many a times you would want to use fabrics that match your home color scheme hence we provide you the flexibility to choose fabrics as per your taste. You could either procure fabric on their own from a local store and wefast /courier it to us at our studio address or can write in to us for brochures ( for options from our end ) and we can wattsap/email the soft copies to you. The quantity of fabric required, has been written against the product.

  If you want the product as is with the same fabric as on our website, then that will be additional cost from our end depending on the brand of fabric that has been put. We have provided some fabric options that we believe will work with the product & costs associated with it.  We also have a range of fabrics that can be seen in more fabric options.

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  I have a large order, will it take the same amount of time?

  Our furniture is handcrafted and labour intensive. Therefore if your order is of more than Rs.2,00,000 value we suggest you speak with our customer care to check the tentative timelines as it could be more than the standard timelines of 6-8 weeks depending on the production load.

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  I have ordered products with different shipping times together, when will I receive the products?

  Shipping timelines are 6-8 weeks from date of order placement and apply individually to different batch of product orders. Incase you need the order together we request you connect with us to check the viability of the same.

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  How much do I have to pay for delivery?

  Delivery charges depend on the location to which shipment is being made and the labour requirement for the size of the order. Kindly check the invoice/ contact us for delivery charges.

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  I need personal assistance with my order. Who can I contact?

  You can email us at care@kridva.com or call us at 9967636621..

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  How can I track my order?

  Pls write in at care@kridvadesign to check your order status.

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  Will I have to sign for my delivery?

  Yes, you will be asked to sign a delivery form or Airway Bill (AWB)/ Proof of Delivery (POD), in which you confirm that the products ordered by you were delivered in the correct condition and without any defects and damage.

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  Is there somewhere I can go to view the product prior to purchasing?

  We have a studio in Santacruz ( Mumbai) where clients can view few of our products to check the finish and comfort. The visit is by appointment only. You can Whatsapp us at 9967636621 to schedule a visit & for the address details.

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  What if I am not home when my package arrives?

  We will schedule the time before sending the products. Do make someone available at the same time to receive the products.

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  Where will the delivery personnel deliver the products? Will they be delivered to my floor?

  Our deliveries are made at floor level. Labour charges apply differently basis the level at which furniture needs to delivered. We check viability of lift prior to order delivery. Incase lift availability has been confirmed which is not subsequently available last minute additional charges will apply.

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  How do I change my shipping address after my order has been placed?

  We kindly ask you to call us on +91 9967636621, Monday-Saturday (9:30 AM - 6:00 PM) or drop us an email at care@kridvadesign.com. We will try our best to help you with the change of address.

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  How do you pack items/products?

  Depending on the product in question we pack the product in transparent film and corrugated paper. The customer should open the goods and inspect the same. Any defect or damage must be reported to the delivery person and to the Kridva customer care immediately by the customer. The description of defect / damage should be mentioned on the Challan/ Proof of Delivery (POD).

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  How do I make payment ?

  We accept google pay, phonepe, online bank transfers and cheques for payment. Kindly email us at care@kridva.com or call/Whatsapp at 9967636621 for payment details.

  Where can I see fabric options?

  Kindly email us at care@kridva.com or Whatsapp at 9967636621 and we will share digital fabric catalogues with you. We recommend you order swatches to see actual fabric color and texture before placing the order.

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  The large packages do not fit into the entry way or stairway

  Measurement of furniture/ packages is customer's responsibility and we encourage to study the sizes mentioned on the product page carefully and see if the furniture you order fits into your entryway and rooms. We will not be responsible if the furniture does not fit/ pass through the entry way/ stairway etc. We also request you to give correct address and phone no. details at the time of placing the order.

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  How do I place an order?

  Kindly email us at care@kridva.com or Call/ Whatsapp at 9967636621 to place orders.

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  Can you expedite my shipment?

  No. We anyways ship across the items as soon as they are ready for dispatch. Our shipping timelines are decided keeping in mind the time it might take to have the item made, checked, packed and dispatched. Therefore we do not have the ability to expedite your shipments.

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  Shipping timeline is over however my product has not been shipped?

  We sincerely apologize for this delay. If your product has not been shipped on time, please contact our Customer Service team. We will take necessary steps to ensure that you receive your item soon.

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  By when will I receive the ordered products tagged 'Ready to Ship'?

  Shipping timeline provided for all products tagged 'Ready to Ship' (ONLY) will have an expediated shipping timeline of 15-20 days and are an estimation only. Incase the client wishes to provide own fabric these timelines apply from the time fabric is shared.

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  How do I know which products are eligible for expediated shipping of 15 days?

  All the products available for Ready to Ship will be tagged on our website with 'Ready to Ship' on the Category page and the Product Page.

Refunds, Returns & Cancellations

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  Can I cancel an order?

  WO DO NOT HAVE A ‘Change of Heart’ Cancellation policy In cases where the product on arrival is damaged or defective, we can offer a refund or replacement for the item.

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  What is your Refund or Replacement Policy?

  Refund or Replacement will apply when the item delivered to a client, has been damaged due to transit or has a manufacturing defect.

  The client needs to report and return the damaged or defective products within 7 days from the date of delivery.

  Do note damage does not cover minor dents/ damages to polish which can be solved by our team at your residence.

  Structural damage which can be solved by us by making repairs will not make the product eligible for refunds/replacement.

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  What is your Repair Policy?

  A Repairs Policy will be applied to clients who have reported damage to their Kridvadesign.

  When a client reports a damage (post using the product) it will be covered under the Repairs Policy; we offer a warranty of 1 year on the products post-delivery and any manufacturing defects that are not evident to man-made damages, will be repaired free of cost. Kridvadesign provides One Year Limited Warranty on manufacturing defects. Please keep receipt of your purchase for warranty claims. Here are some terms and conditions for the Limited Product warranty. Goods shipped to and for use in the India warrants to Client that the Goods are free of material Defects in material and workmanship for one Year from delivery if properly stored, handled, assembled, maintained, and used under normal conditions in a non-commercial setting. “Defects” are defined as imperfection in material or wooden frame that will impair the use of the Goods.

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  What all does the One Year Warranty NOT COVER?

  This product warranty does not cover.

  • Defects caused by improper product storage, handling, assembly, maintenance, or use,
  • Defects occurring to the Goods after purchase due to product modification, intentional damage, accident, misuse, abuse, or negligence,
  • normal product wear and tear due to age including wearing or staining or loosening of fabric or leather or any such material. Normal wear and tear or damage from daily use is not warranted—for example, fabrics and leathers may naturally fade or deteriorate over time, and cushion cores may soften and lose shape. These are normal conditions are not considered manufacturers' defects and are not covered under our warranty. Other exclusions include.
  • Labor or assembly costs,
  • Variations of color or texture in Goods made of natural materials like fabric, leather, wood etc, Fabric and leather are not covered by any warranty. Buttons on tufted products covered with fabric/ leather are also not covered under warranty as we do not have any control over the usage of these products.
  • Commercial use of any Goods (e.g., use in a commercial establishment or other setting outside of a personal residential setting).
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  What if the product is out of warranty and damaged?

  If the product is out of warranty the client will have onus to pay for all the costs including shipping packing material and refurbishment cost

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  What is the product is in warranty and damaged?

  If the product is within warranty and falls under manufacturing damages or defect, we will arrange the pick-up and refurbish the product. We will ship this within 15-20 days from receiving the product.

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  Will you arrange to pack the product for the reverse pick-up?

  The damaged/defective item needs to be well packed at the client end before our logistic partners could be scheduled for the reverse pick-up from the client. We do not offer packaging services at the time of reverse pick-up in any set-up.

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  Instead of refund for a product, can you send me a replacement?

  Currently we do not replace the items ordered. Only in the case of any damage or defect we may offer a replacement.

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  How long does it take to receive a refund?

  If upon delivery of the product, you discover that the product packaging has been opened or is damaged, please do not accept the package. You can open the package in front of the courier delivery person and mention the damage if any on the bill and immediately notify our Customer Care team. We will either get it repaired on site or send a replacement product, depending on the need.

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  Can I buy another product, when replaced, instead of the original ordered?

  The order or product will be replaced with the originally ordered item and cannot be changed against a variation in the current order (example Upholstery, Wood Finish or any customization), new order or a different product.

Purchasing Process

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  Do you offer a warranty on your product(s)?

  We provide One Year Limited Warranty on manufacturing defects. Please keep receipt of your purchase for warranty claims. Here are some terms and conditions for the Limited Product warranty.Goods shipped to and for use in the India warrants to Client that the Goods are free of material Defects in material and workmanship for one (1) Year from delivery if properly stored, handled, assembled, maintained, and used under normal conditions in a non-commercial setting. “Defects” are defined as imperfection in material or wooden frame that will impair the use of the Goods. This product warranty does not cover: 1) Defects caused by improper product storage, handling, assembly, maintenance, or use, 2) Defects occurring to the Goods after purchase due to product modification, intentional damage, accident, misuse, abuse, or negligence, 3) normal product wear and tear due to age including wearing or staining or loosening of fabric or leather or any such material. Normal wear and tear or damage from daily use is not warranted—for example, fabrics and leathers may naturally fade or deteriorate over time, and cushion cores may soften and lose shape. These are normal conditions are not considered manufacturers' defects and are not covered under our warranty. Other exclusions include: 4) Labor or assembly costs, 5) Variations of color or texture in Goods made of natural materials like fabric, leather, wood etc, Fabric and leather are not covered by any warranty. Buttons on tufted products covered with fabric/ leather are also not covered under warranty as we do not have any control over the usage of these products. 6) Commercial use of any Goods (e.g., use in a commercial establishment or other setting outside of a personal residential setting). If Client finds a material Defect in material or workmanship in any Good, part or component, Client must report such Defect during the relevant warranty period Kridva Design Customer Service on care@kridvadesign.com. Kridvadesign in due course will repair or replace the Good free of charge. Replacement or repair of Goods does not extend its warranty period beyond the original warranty expiration date. All Kridvadesign Product warranties are limited warranties and are limited to the original purchaser with proof of purchase. With respect to any and all lighting products, the foregoing warranty is applicable to non-electrical defects. For warranty issues, we will repair or provide reasonably equivalent furniture as a replacement due to any product defects. Replacement furniture will be of equal value to the original purchase price. No cash refund is available and in no case shall we be liable for more than the purchase price of the furniture or for incidental or consequential damages. Visible defects and variance to order details must be brought to our attention within 7 (SEVEN) days of delivery. Issues not presented within 7 days of delivery will be considered “acceptable” and will not be warranted.

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  What is not covered under warranty?

  The product warranty does not cover: 1) Defects caused by improper product storage, handling, assembly, maintenance, or use, 2) Defects occurring to the Goods after purchase due to product modification, intentional damage, accident, misuse, abuse, or negligence, 3) normal product wear and tear due to age including wearing or staining or loosening of fabric or leather or any such material. Normal wear and tear or damage from daily use is not warranted—for example, fabrics and leathers may naturally fade or deteriorate over time, and cushion cores may soften and lose shape. These are normal conditions are not considered manufacturers' defects and are not covered under our warranty. Other exclusions include: 4) Labor or assembly costs, 5) Variations of color or texture in Goods made of natural materials like fabric, leather, wood etc, Fabric and leather are not covered by any warranty. Buttons on tufted products covered with fabric/ leather are also not covered under warranty as we do not have any control over the usage of these products. 6) Commercial use of any Goods (e.g., use in a commercial establishment or other setting outside of a personal residential setting).

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  What about buttons of the sofa? Are they covered under warranty?

  Buttons on sofas in tufted and non tufted styles, covered with fabric/ leather are also not covered under warranty as we do not have any control over the usage of these products. For example children may pull/ peel the buttons.We request you to take special care of buttoned styles, as any damage caused to the buttons will not be covered under the product warranty. If you feel it is difficult to maintain the buttoned style, please speak to our customer care and request for "Remove Buttons" option or Choose "Remove Buttons" Option in Add-ons, wherever available on the product page.

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  How can I provide feedback about a product?

  We look forward to hearing feedback about our products. Please feel free to send us feedback to care@kridva.com or wattsap us at 9967636621.

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  Is there somewhere I can go to view the product prior to purchasing?

  We have a studio in Santacruz East where client can view our chairs to check our finish and comfort. You can wattsap us at 9967636621 to schedule a visit.

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  What payment types do you accept?

  We currently accept google pay, phone pay , online transfers & cheques only. We will soon be providing credit card options as well.

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  How does the Bank transfer/ Cheque Payment/ Cash Deposit Payment option work?

  On the payment mode page select Bank Transfer as the payment option. You will find the bank details where the amount will need to be transferred/ deposited. You will get 3 working days to execute the payment either through NEFT/ Bank transfer. You can also go to your nearest ICICI bank and deposit the amount in cash in our bank account. You can deposit upto Rs. 2,00,000/- cash in the account. As per the government regulation, you cannot deposit cash more than Rs. 2,00,000/- as it is illegal by law. Please do not deposit cash more than the specified amount into the company account as it may lead to reporting of such transactions and Kridvadesign will not take any responsibility for any such transactions. Cash deposit option is only valid for Business to Consumer (B2C) transactions and not for Business to Business (B2B) or institutional orders. PAN Card copy is required for cash transactions above Rs. 50,000. Once we receive the payment in our account, we will send you a confirmation mail confirming the same. Please note that this order will only be a provisional order and will only get confirmed once the payment is received in the bank account. Please note that the Payment Receipt date will be considered the Order Confirmation date and the same will be used for calculating the delivery date. The Provisional Order is valid only for 3 Working days from the order placement day and will automatically get cancelled if the payment is not received in the bank account. Once cancelled any offers / discounts availed may not be available for the later orders. If there is any delay in making the payment please email us or call the customer care to inform the same.

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  Is the GST included in the price?

  All prices shown on the website are inclusive of GST

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  Can I take input credit for the GST I pay on your products?

  We are currently paying 1% of the sale/invoice value as GST which is not collected from clients hence input credit is not available for our GST payments.

Products

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  What are the products manufactured by Kridvadesign?

  Kridvadesign manufactures all kind of movable products which can be manufactured offsite at our workshop. We do not take up work that requires onsite workmanship.

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  Can I customize furniture items before placing an order?

  Our chairs ( dining & arm chairs) are made from standardized structures which have been perfected for comfort over time, hence we do not offer customisation for the same. Our tables , sofas and other products can be customised to meet your size requirements. Pricing of product may change according to size changes.

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  Is it possible to change the polish of furniture items?

  We can customise polish to meet client needs if client provides us a polish sample/ realistic image of the polish in correct light. Do note – wood cannot be matched to laminate or veneer samples given that wood is a real product and others are artificially made. Each piece of wood is different and exact replication to sample may not be possible. If polish is customised basis image provided by client onus is on the client to provide images that rightly reflect the colour. Our Karigaars in these cases work basis their interpretation of the image.

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  Is there any product listed on website which cannot be purchased?

  Items with order value of less than 10,000 ( side table, pouffes etc) are made as a part of project only and cannot be ordered singularly.

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  How do I touch and feel the fabrics/ leather?

  You can now order the Fabric swatches at a nominal charge.

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  Can I order one product at two different times. Will they match?

  Where we try and keep the product specifications as standardised as possible, our products being handcrafted, they may vary from production to production from time to time. These pieces are not made in an assembly system and due to the handcrafting of the furniture the pieces may vary in sizes, foaming, colour, texture, fabric/ leather lot etc. We always suggest to order similar furniture together. Kridvadesign does not take the responsibility if the furniture or any other products the pieces may vary in sizes, foaming, colour, texture, fabric/ leather lot etc. We also suggest you order fabric swatches before ordering your final pieces of furniture to be sure of the colors as the colors may look different on screen than reality.

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  Will the products be same as what I see on your website?

  All our products shown on the website are real products and not the digital renditions. In some cases we show the fabric renditions of the products when you click on fabric or leather swatches. Where we try and show the products as close as possible to the reality, sometimes due to lighting, screen calibrations, fabric or leather lot variations, the products you will receive may be a bit different. This is also due to the fact that our products are handcrafted in nature and may vary slightly from time to time. We also suggest you order fabric swatches before ordering your final pieces of furniture to be sure of the colors as the colors may look different on screen than reality.

Bespoke Services

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  Do you offer interior design services ?

  We do not take up interior design projects. We only manufacture movable furniture items.

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  What products can be made under your bespoke services?

  Beds, Sofas, Tables, Benches all can be customised for single pieces . Arm chairs & dining chairs require a minimum order quantity of 2 and 4 piece order respectively for customisation. Items with order value of less than 10,000 ( side table, pouffes etc) are made as a part of project only and cannot be ordered singularly.

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  Can I give any fabric for the Bespoke Service?

  You can give any upholstery weight fabric to us for the chairs and sofas. However there are some limitations like, the patterns/ prints/ stripes cannot be used for tufted areas/ styles. Also the weight of the fabric should not be too light for upholstery as the fabric might sag after usage. Also, there should not be any stretch content in the fabric.

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  How much time will it take to deliver the Bespoke Sofa?

  We generally take 4-6 weeks to deliver your sofa once the order is confirmed. We should receive your fabric within 10 days of the payment confirmation date else it may lead to delays in the delivery of your products on time.

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  How much Fabric is required for making the sofa?

  This depends on the size and the design of the sofa. Once you let us know the size and the style required, our merchandising team will give the requirement of the fabric.

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  Do you provide warranty on Bespoke products

  We provide One Year Limited Warranty on manufacturing defects. Standard Warranty applies here. However, normal product wear and tear due to age including wearing or staining or loosening of fabric or leather or any such material. Normal wear and tear or damage from daily use is not warranted—for example, fabrics and leathers may naturally fade or deteriorate over time, and cushion cores may soften and lose shape. These are normal conditions are not considered manufacturers' defects and are not covered under our warranty.

Holding Cost Or Delayed Delivery Charges

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  What is 'Holding Costs' or the “Delayed Delivery Charges’?

  Holding Cost' or the “Delayed Delivery Charges’ are applied when a product is ready for dispatch from our facility, however, the client wants to hold the dispatch at our company’s warehouse due to reasons like site not ready, travel plans etc.

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  How long can you hold my order in your warehouse, without any costs?

  Our ‘Customer Relation Management’ (CRM) team will communicate a tentative dispatch date to you when the order is almost ready. If the you are not available for accepting the order due to various reasons like the site is not ready or you are travelling etc, we will check the dispatch date and provide a grace period to hold the products in our warehouse for a maximum of Two Weeks

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  How will I be billed for the ‘Holding Costs’?

  The ‘Holding Cost’ will be billed based on your request to hold the order at our warehouse on a monthly basis. For e.g. If a client placed an order in the month of August with the delivery scheduled in Mid-September but client wants to delay another 2 months post the dispatch date and the grace period deadline. Herein, the client will be billed for the remaining months till the order is delivered. A detailed bill will be sent on e-mail by our CRM team and an acceptance e-mail from the client will be required to continue holding the order at our warehouse.

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  How is the ‘Holding Cost’ calculated?

  The ‘Holding Cost’ is 5% of the total order value. The amount will be charged on a monthly basis at a fixed date which will be communicated to you in advance by e-mail. If the order is dispatched before the month is ended the charges will be applied on a pro-rata basis for the number of days the order was retained at our warehouse.

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  I want Kridvadesign to hold only few products from my order and deliver the rest on time; will the holding costs still be applicable?

  In this case the, cost will be applicable to the partial order that we hold at our warehouse on your request. The charges will be applied on the total value of the products we hold at our warehouse.

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  Will there be any taxes applicable? How can I pay for the costs applied?

  There will be 18% GST applicable on this service. You may pay via Bank Transfer or google pay us.

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  Will I get a bill to see the charges applied?

  Yes, you will receive a detailed bill from us in advance and an acceptance email will be required to hold your order in our warehouse. The same has to be paid for, before we dispatch the order from our warehouse.